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By continuing to browse the site, you agree to the use of cookies. What happens if I forgot my download code? Prices are the average nightly price provided by our partners and may not include all taxes and fees. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. *MSI only with participating cards (banks) issued in Mexico. Enjoy truly special moments of fun and relaxation with the . What happens if there is an error and I have a duplicated charge? Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. $159. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Col. Centro, Playa del Carmen. per night. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. How do I find and download the photos from the website? If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Nestled in a natural rock and among rivers. Yes, you must select a specific date to visit the Park. We also purchased a photo pass package for all of the parks. Does admission include transportation service? In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. We dont have teachers or students discounts. The staff treats you like royalty. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. *MSI only with participating cards (banks) issued in Mexico. Subject to availability. We can provide it to you if you have your purchase receipt. What happens if I didn't bring along the credit card used for payment? 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Occasionally, birds would land near him and hed speak to them or laugh at them. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Does Xplor offer activities for children older than five years old? Yes, the purchase confirmation can be presented with any of these devices. Prices vary according to season. Hotel Xcaret Arte is a homage to the best Mexican artist. Changes are not permitted on the day of your visit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. But. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Carretera Chetumal-Puerto Jurez, Km. 800 006 FOTO (3686) This hotel features a rooftop terrace and a bar/lounge. 5th Ave 10. I can see them but they all say sample on the and not able to download. Each photo downloaded is a JPG file, and the videos are MP4. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Remember to smile when you come across our logo pictures! If you want more information about your transportation please call Customer Service. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? See all available properties in Middleton. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. I also requested a king size bed (I was proposing on this trip!) For further support information contact our photograph department at foto@xcaret.com. DoubleTree by Hilton Hotel Boston Bayside - Boston. Chetumal-Puerto Juarez Federal Highway, Km. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. The park is set up with picture stations. Enjoy a meal from the restaurant and perks like free WiFi. Very Good 4.0 /5 Review Score More Details. Good location. . This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? I went to the park and couldnt buy them. You can post now and register later. Yes, the activities in Xplor Fuego are designed for all family. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Stalactite River of 430 yards to swim inside ancient caves. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Remember that pictures are saved in our database for 30 days after your visit. Old Navy - Paseo del Carmen Shopping Mall. The Rafts circuit is 342 yards long. If you visited our Parks: foto@xcaret.com Other services (ATM, WiFi and gift shops). All your photos at the best price! Prices contemplate the number of people (PAX) and the number of purchased parks. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. Advanced purchase discounts may vary depending on booking date and dates of stay. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. !DO not buy the photo package!!!!!!!! Doubletree by Hilton Nashua : 2 Somerset Pkwy. The experience of living Mexican art . How long is the photo/video download code available? In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! 800 006 FOTO (3686) Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Yes, as long as they are in good physical shape. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. They are encoded directly from cameras with high resolution. ( NO KIDS ). If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Children from 5 to 11 pay half the price. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Exact pick-up time will be confirmed when making your purchase. Youll bring back home a terrific souvenir of your visit. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Official ID of the visitor on the reservation (original). The price is a bit pricey but worth it for what you get. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. We can provide it to you if you have your purchase receipt. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. Promotion valid only on websites and Customer Service Centers. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. At what time can I call customer service? Feb 5 - Feb 6. Enter the heart of the Mayan jungle. I was just a bit disappointed with the management/check-in. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). Fill out this form and one of our agents will follow up on your request. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Rest areas, dressing rooms and restrooms. My package also expires in a few days. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. What types of files are the photos that are downloaded? Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. 16.32 mi from city center. The Parks space is limited and priority is given to all of those who wouldnt have yet participated.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. What payment options are available to buy my ticket or tour? Paid for in US $ we received the hotel photos only. Mexico: 998-883-3143. . At the end of your stay, you can buy the photos at the store Tienda de Fotografia. This option is valid only in Mexico. There is no limit to how many photos you take and you can then purchase access to download these images. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Everything about the hotel was excellent. If it rains, can I cancel or change my date of visit? You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. What is the minimum age allowed inside the park? The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Do I have to reserve for a specific date? Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. The product is available to purchase at least 24 hours before you visit the park or tour. I will not repeat everything that has already been said. Do you have scooters on rent inside the park? 282. My hotel is not available for pickup, although I chose transportation to the parks. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. The minimum age allowed in Xplor Fuego is five years old. You must present official ID (IFE) with address in Quintana Roo. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. (I loved Fuego on my last visit). There are a lot of things to do in the parks got adults and kids. Due to the nature of the product we offer, you always have the possibility to view the photos. What kinds of clothes and shoes shall I wear? How much time do I need to visit all the spots in the Park? 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. No, our Park tickets are not exchangeable for other products. By (01152) 55 4163 7327 Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Can I pay with credit card or debit card of a person not included in the visit? The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. There are several options of payment depending on the currency chosen on our websites. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. At what speed does the zip-line travel and how long does a single journey last? The discounts are applied automatically by our system according to the date of visit. No, only TOURS include transportation departing from Cancun or Riviera Maya. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Their eco-integrating design and premium amenities make them unique. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. 282. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Outside Mexico. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. If you visited our Xcaret Hotels: fotohoteles@xcaret.com By continuing to browse the site, you agree to the use of cookies. On a PC right-click on the file and select the option to extract. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Restrictions apply. Where is the photo that I downloaded located? Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Take advantage of the business center and free WiFi in public areas. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. 4 star Suburban hotel. Thank you for contacting the Photo Department at Experience Xcaret. Photo Pass Xenses; Get my admission to Xenses. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Within Mexico. Doubletree Hotels Middleton hotels are listed below. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? Access to Xplor Park is limited to children under 5 years. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. You can take it as many times. Sol (PEN): Visa, Mastercard, Diners and JCB. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Subject to availability. If I dont have one, will I be allowed to drive amphibious vehicles? Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Depending on the operation, transfer could be in a van or luxury bus. Transportation airport-hotel-airport . Privacy Terms. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. and was unfortunately put in a bed with 2 queens. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. The photos of you and all your companions in a single package for you to fully enjoy your visit. Traveling on business? Do you have a special discount for Quintana Roo residents? What happens if I forgot my download code? However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. it was just my wife and I for her birthday/anniversary. I made a habit of spending the very early mornings on my balcony in the hammock. You can purchase with a credit card or PayPal. What is the minimum age allowed inside the Park? Can I submit my purchase confirmation on my phone and/or tablet? Solidaridad, Quintana Roo, Mxico. Refund will not be granted under any circumstances in this case. Within Mexico. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Where is the photo that I downloaded located? What is the minimum/maximum weight allowed on zip-lines? If youre a minor, you can ask an adult to drive you. It is essential to arrive 15 minutes before the time of pick-up. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Traveling on business? The download code is valid for 30 calendar days from the date of purchase. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes the resort is beautiful and access to the parks is great. Wyndham Boston Beacon Hill. de C.V. We use own and third-party cookies to improve your experience on our website. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. . Valet parking, a 24-hour business center, and a coffee shop are also offered. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Yes, you can contact the photography customer service center Only adult individuals aged 18+ are allowed to drive. Outside Mexico. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. What are the necessary physical conditions? She answered immediately and assisted with even my most insignificant requests. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Play it safe and take your own photos with I would have.More. Prices and availability subject to change. Great, vibrant, location. What can I do? Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. ALL-FUN INCLUSIVE . Rest areas, dressing rooms and restrooms available during your visit. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Minimum age allowed is 5 years old. Restrictions apply. I want to purchase my dolphin experience photographs. They did an AMAZING job with the photos at all 5 parks . By continuing to browse the site, you agree to the use of cookies. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Clear editor. It was a fantastic location for us. You cannot paste images directly. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. If I do not have credit or debit how can I make my reservation? FAQs; Customer Service. . How do I find and download the photos from the website? A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. I have sent multiple difference emails requesting assistance with no response. Traveling on business? Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. Get your Photo Pass and take home all the pictures of your experience at a special price. If you visited our Parks: foto@xcaret.com Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults.