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The agent asked some questions, and at first I thought I was talking with someone from Sprint. Press J to jump to the feed. This is the best way to manage and repair your business reputation. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protections website, www.nyc.gov/dca. Unsubscribe at any time. Maryland Residents: This agency is licensed as NMLS ID # 930053. They actually are a debt collections agency. I know this thread is a few months old but I thought I'd share my experience. I did however pick up the phone today and spoke with a Tom **, supervisor, would not say where the call center was. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. IF they said yes, it would be deleted, confirm with them again after paying. I don't think however that once you have the debt paid (however you do it) you should worry about on your report. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. Englewood Cliffs New Jersey, CONVERGENT OUTSOURCING, INC. ATERSO01 They sent me a bill, stating I'm past due with Rbs Citizens, NA. Maryland Residents: This agency is licensed as NMLS ID # 930053. . They're worthless and cowardly, and I hope anyone reading this doesn't have to deal with these bottom feeders. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. I paid them today, now waiting to see what will happen. If you contact Sprint direct they should collect payment which would force them to pull the collection thus deleting the collection. @new_earthThank you for sharing. I'm a 100% disabled veteran and have worked diligently to restore my credit after my military injury. - Tell them you want to pay in full directly for your old bill. This company Is willing to settle for half of what they say I owe. It took a few people and tries but they are finally deleting. If there is no email on file, the consumer will be mailed a copy of their receipt. They stop taking the money out of my account and listed it as a paid debt on my credit report. If they say no, you can still try further. Convergent Outsourcing, Inc. is a debt collection agency. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Read More . My ultimate goal is to get the collection account off of my credit reports. Therefore, its important to request debt verification ASAP. It collects on behalf of companies and businesses in a variety of industries, including: Although its incredibly annoying, Convergent Outsourcing is a legitimate business and not a scam. Further information is available in our FICO Data Privacy Policy. Once you reach an agreement, ask to get the terms sent to you in writing via certified mail, and dont make your first payment to Convergent Outsourcing until you receive it. Rude! I decided to call Sprint today. If they don't, the collection agency may just update it to paid/$0 balance and it will remain on your credit reports for 7 years from the DOFD. says who it is but nobody is ever on the other end of the line. https://money.com/how-to-remove-convergent-outsourcing-from-your-credit-report/. Convergent Outsourcing can only contact you under the specifications of the FDCPA. I'm down to one last account, and would like some guidance on how to tackle it. 800 SW 39th Street, Suite 100Renton, WA 98057, 800-444-84857 am to 5 pm Pacific TimeMonday to Friday, New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. This claim is in fact, spelled out directly on convergent's website: Convergent Outsourcing is not a scam. It may not be copied without the written permission of Ripoff Report. Please call us at 1-800-444-8485. Balance due is 1700. Press question mark to learn the rest of the keyboard shortcuts. I owed a bill to Sprint which I paid to Sprint. Convergent Outsourcing, formerly ER Solutions, is a U.S.-based debt collector. Whether you have a question, need to submit a complaint or want to dispute a debt, you can use this site to contact us. Unfortunately, if a bill remains unpaid, the original creditor may employ the services of a third-party debt collection agency to pursue the debt. If that means pay in full, so be it. As an accredited agency, all of our representatives take part in a thorough customer service and Fair Debt Collection Practices Act (FDCPA) compliance training program, which we follow up with ongoing training and quarterly testing. I told her I want the account removed and she said Sprint would REMOVE the account after paying CO. Also make sure to file a complaint with your state attorney generals office. Has your experience with this business or person been good? Ive seen many threads which detail how to remove this account by paying the original creditor, however my mom went ahead and paid convergent directly. Renton Washington, Convergent Outsourcing, Inc. ATERSO01PO Box 1022Wixom MI 48393-1022 Notice received by US Mail stating I owe Dish Network $149.85 and offering me a settlement amount of only $74.93. I would even consider pay for delete in full. I found out that Convergent Outsourcing, Inc. is a SCAMMER company. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Your lender or insurer may use a different FICO Score than the versions you receive from myFICO, or another type of credit score altogether. Convergent Outsourcing is not a scam. We sent you several validation notices. https://www.convergentusa.com/outsourcing/page/is-convergent-outsourcing-a-scam. I have been receiving calls periodically, have not answered these calls. If this describes your current situation, send a letter to Convergent Outsourcing and request a goodwill deletion. It was gone off my reports within 2-3 days. So I paid them 2 payment Dec. And Jan they took out of my banking acc. Renton Washington, Convergent Outsourcing Inc. Scam- Trying to collect a paid AT&T account from 16 years ago Renton Washington, Convergent Outsourcing, Inc. She said that Convergent does not buy debt, they only attempt to collect the debt for other companies. This is not correct as I owe no one anything or have any debt. Companies across the United States contact us to help them recover debts. I was told I owed Cox communications 200 dollars from over 5 years ago. Learn more about obtaining detailed information about your account over the phone. She said to give them a call and try to settle for less with them. Legally they've followed to the letter of the law. I'm looking to buy a new car soon, and I know the collection removal will help me get a better rate on a loan. Received several calls from this Company. When a debt collector contacts them, many consumers are unaware that the FDCPA provides protection from this kind of abuse. In business since 1950, Convergent is one of Americas leading collections agencies. Advertisers above have met our Im really trying to overcome some debt and past bad decisions and just when I was clear I get smacked with another collection. Additional original Creditor they claim to represent is PayPal Account from Comenity Capital Bank, additional website to pay your account www.payconvergent.com. New comments cannot be posted and votes cannot be cast. I called T-Mobile and they said themselves I have never have owed any past debt in my 14 years with them. If a CA buys a debt they can report as if they were the OC. Paying off a debt marks the debt as paid off. It's a scam to collect money from people who pay what they owe. My secondary goal is to get this removed ASAP. This payment will be updated to the credit bureaus and they will be notified that the account is paid in full. Well start sending you the news you need delivered straight to you. Please note that it is Sprints policy to have its Outside Collection Agencies report any unpaid debt to the 3 major credit bureaus; If the customer reaches a settlement arrangement with the agency and pays the agreed upon amount the reporting will be changed to show a charge off settled in full. Disclaimer: This story was originally published on August 31, 2020, on BetterCreditBlog.org. But, I believe that a majority of the amount that they are claiming that I owe is due to an early termination fee - on an ipad account that I don't believe I terminated early (i.e. After I asked them to send the paperwork, I did get it, but I called them and they said now it was for a debit card from a United Credit National Bank. Welcome to the Sprint subreddit where we discuss news, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences. Some people have been lucky and it was deleted right away, though. . Convergent Outsourcing and its agents are not credit specialists. Unsubscribe easily. ** If a lady or someone else calls you and says they can't delete, be very nice, but let her know you know it is possible because you know of other people that just had it done. Maryland Residents: This agency is licensed as NMLS ID # 930053. A link has directed you to this review. - Wait a few days, it most likely won't be deleted even if they said it would. We believe in customer service and want to make it easy as possible for people to pay the debts they owe. This company doesn't seem reputable. Work out a payment plan. I called the Federal Bureau of Consumer Protection and filed a report. Convergent Outsourcing is one of America's leading collection agencies, adhering to the FDCPA's guidelines . Our representatives will contact you in accordance with FDCPA standards in order to secure payment on your debt. FTC's website on credit. In business since 1950, Convergent is one of Americas leading collections agencies. Convergent generates proof of payment after your payment has posted, which means that it has cleared your bank and our bookkeeping department, typically this happens within 2 weeks of payment. I've slowly over the past few years been getting some negative information removed from my credit report. However, I'd rather pay the full amount than go back and for the next few weeks with Sprint trying to hash out a couple hundred dollars. Originating in 1950, its current headquarters are in Renton, Washington. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. I confirmed with T-Mobile that my account is 0. No luck. Enjoy reading our tips and recommendations. As Convergent Outsourcing, Inc., we operate as a third party debt collector for our clients. This is what I just went through. They offered a settlement of 50% Renton Washington, Convergent Outsourcing, Inc claim I owe $1,320.69 to AT&T Wireless, called AT&T never had acctin-stor e or archive Dept Renton Washington, Convergent Outsourcing Inc This is not a real collection agency! If you have an account with Convergent, you can make a payment online or call us at 800-444-8485. More details on software and accessibility are available at WebAIM.org. Renton Washington, Convergent Outsourcing , Inc Galaxy Asset Purchasing , LLC I recieved a bill past due in the amount of $4,505.44. This is one of the reasons I love the forum, helpful recent experiences. How did you get in contact with them i need to pay something off but cant reach them. They actually are a debt collections agency. I was a month to month plan. I have never purchased anything from this company and am not familiar with this billing. A lady called me from Convergent outsourcing about a Dish Network account. You also are directed to manage your account at midlandcreditonline.com. The FDCPA prohibits a debt collector from engaging in specific forms of harassment, including: While Convergent Outsourcing claims to provide its representatives with FDCPA compliance training, its still possible for a representative to commit an infraction. I'd only worry if they fail to indicate that you paid the debt. Join our community, read the PF Wiki, and get on top of your finances! https://www.sprint.com/en/landings/chat.html, https://www.elliott.org/company-contacts/. This can vary for each state but generally means they can't call before 8 a.m. or after 9 p.m. local time, unless you've requested that they call outside of those hours. Your lender or insurer may use a different FICO Score than the versions you receive from myFICO, or another type of credit score altogether. **If the CSR in chat who takes your payment says no to deleting, I would still recommend sending emails to the executive office asking for deletion and including proof of payment or payment confirmation #. FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. If you have questions about how making a payment will affect your credit score specifically, we encourage you to contact the credit bureau, If you have questions or need to make a change to your account. If Sprint is willing to take payment, they will recall the debt from Convergent, Convergent has to remove the account since they no longer have rights to collect, and sprint has no reason to re-add the debt since they are paid off.. (sprint re-adding the collection is the unsure part) Not gonna say 100% but this is how it worked with T-Mo.. How long does it take for my credit report to update after I make a payment. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. OC and CA are in no way required to delete. The agencies are much more likely to sue now then in the past, even over small debts. They are billing me for something I've never had from them. It was founded in 1950 and currently has about 2,300 employees across 12 offices. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Corporate Advocacy Program: How to repair your business reputation. So from what I am seeing, either way, Convergent can legally have it on your report. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Hiding negative complaints is only a Band-Aid. This reply is in response to your complaint we received from the CFPB. Received notice of debt collection. Least it wont be counted as owed any longer and can age off in time. Dorado, PR 00646, Metro Office Park I just went through this, except the CA for mine was ERC. How do I know I can trust these reviews about Convergent (formerly ER Solutions, Inc.)? Say we owe over $22,000.00 for the rest of their so called contract !!!!!! All rights reserved. Guaynabo, PR 00968. this link is to an external site that may or may not meet accessibility guidelines. Copyright 2001-document.write(new Date().getFullYear()) Fair Isaac Corporation. For example, you may have a baby on the way or want to apply for a mortgage. INC. FIRST BANK AND TRUST MIDLAND FUNDING, LLC Sent me a settlement statement for a bill to this company. Consumers want to see how a business took care of business. I have sent numerous validation letters and no response! Our company complies with the standards outlined in the FDCPA and values both professionalism and customer service. In addition to suffering the annoying and aggressive practices debt collectors, such as Convergent Outsourcing, engage in, a debt sent to collection can have a major impact on your credit score. Seemed reasonable, but what a scam. Convergent Outsourcing is a legitimate debt collection company. I have the same collections from sprint thru convergent outsourcing on my credit report. I am not paying them another dime. Start by offering to pay Convergent Outsourcing half of the amount you owe and negotiate from there. Many factors affect your FICO Scores and the interest rates you may receive. I just want to know who to pay to make sure things are taken off of my reports. Re: PLEASE HELP ME GET CONVERGENT OFF OF MY REPORT. For more information about reviews on ConsumerAffairs.com please visit our Or, should I try to handle it through Sprint (since they own the debt). This one so contrived, premeditated, using a fake name and explanation. What's funny is , I've never had any business dealings with Citizens Bank ever Renton Washington, Convergent Outsourcing, Inc. If you cant secure a goodwill deletion, the next step is to request debt validation from Convergent Outsourcing to identify if theres any inaccurate reporting regarding your debt; this may allow you to delete it. I'm going to keep trying but need some insight or anyone with experience that has had success with a PFD. For visitors with visual disabilities, access to this website, including our FICO Data Privacy Policy, is available through assistive technologies, such as BrowseAloud, JAWS, VoiceOver, Narrator, ChromeVox, and Window-Eyes. Learn more. If someone knows please reply. ". I made arrangement to pay for some equipment for renting it, I did not owe them any money. Convergent is required to password lock receipts due to housing sensitive information. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. There, you will be able to submit your phone number to our Do Not Call list. Sprint Trainer at Convergent Outsourcing . Contact Convergent Outsourcing Contact Us If you are trying to stop calls from 770-870-1070 Convergent Outsourcing, please visit our Stop Collection Calls From Convergent Outsourcing page. PRIVACY NOTICE: When you visit this website we collect your browsing activities on our site and use that information to analyze and research improvements to the website, and to our products and services. This outsourcing the initial collections is not that uncommon. If it was sold, Convergent has the legal right to collect and to post on your reports. Check your credit report 30 days after you make your first payment. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. They told me that I am in debt to Sprint for over $300 Who is ED Magedson - Founder, Ripoff Report. It's advisable to send a debt validation letter via certified mail to get confirmation of receipt and to create a paper trail. Caller I.D. FTC's website on credit. If you are unsure whether we have your current information, call us to confirm that your email and mailing address are correct and request any necessary corrections. I don't want to pay Sprint if it means that the Convergent line remains on my report with the line "paid in full". Renton Washington, Jefferson Capital Systems LLC Convergent Outsourcing Inc St. Do I handle the debt through Convergent? General statment of, "according to sprints policy we cannot delete it. However, there may be instances where credit reporting agencies take a few weeks to provide updates. If the collections debt is paid there would be nothing to put on the credit. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have Experian to monitor all accounts and a few days ago received a call from Convergent Outsourcing from someone whose English was difficult to understand. Estimated amount consumers saved since 1997: $15,590,010,907. It's not like the person on the other end of the phone actually cares about you or your debt, or your problems. Learn more about Convergent Outsourcing or view your account with us online. Kind regards, Compliance Representative at Convergent Outsourcing, Inc. From my understanading, none of this matters except that I've paid Sprint and Convergent has no right to report. also adviced them that this account had beeb included in ,identity fraud with a police report Renton Washington, Convergent Outsourcing Inc Renton Washington Location Claimed I had a Verizon amount owed of $800. I ended up paying the entire balance through sprint in order to get account removed. The issue is, I never had an account with Sprint. Copyright 1997-2023 Ripoff Report. I want it removed entirely. Suite 100 Renton, WA 98057, Phone number: 800-444-8485 Website: http://www.convergentusa.com/. If you have questions or need to make a change to your account. Deletions are a courtesy and some do it. After being contacted in writing by Convergent Outsourcing, Inc. on June 1st, 2020, and made aware of an alleged debt, I contacted Sprint regarding this account. Phone (877) 317-1200; They are currently debiting my bank account to satisfy an account they declare I previously had ownership of that I do not recall. I asked couple of times and recorded on my wifes phone, she said as long i pay sprint directly account is no longer considered collection. Work with Lemberg Law out of Wilton, CT. Calls coming from Atlanta, Georgia. They said they didnt do that when clearly they did because it is listed as paid on my credit report. Watch to learn more! Convergent Outsourcing, formerly ER Solutions, is a U.S.-based debt collector. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Convergent Outsourcing, Inc. My tertiary goal is to pay as little as possible. I called sprint back and spoke with a gentleman this time. Then a letter came from the saying I owe over $1200 to Dish Network and they are collecting. For visitors with visual disabilities, access to this website, including our FICO Data Privacy Policy, is available through assistive technologies, such as BrowseAloud, JAWS, VoiceOver, Narrator, ChromeVox, and Window-Eyes. They're trying to collect $2,200.39 of which I have no idea what this is. Show proof if you have. It isn't always easy to remove a collection account, but the following strategies can make it possible: A debt collection agency will try to coerce payments out of you in any way it can because thats how it makes money. We believe in customer service and want to make it easy as possible for people to pay the debts they owe. Sorry to hear. If push comes to shove and you need to take legal action, its your word against the agencys. One of our team members will walk you through the payment process and answer any questions you may have.