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Following streaming or triage in emergency departments (EDs), Specialists (e.g. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Even the food was great! - we'll pass your stories to the people in health and social care who can make a difference. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. Wed also like to use analytics cookies. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Mill House Coffee is []. Patient Experience Team. We saw that a number of improvements had been made to the diet and fluids that people received. They said the symptoms indicated COVID. I'm OK with analytics cookies. Guest hospital is a satellite hospital which offers additional outpatient facilities. I replied that I knew this. Such a lovely Dr and an asset to the hospital. We were not assured that all patients allocated to wait on the corridor were safe. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We are continuing to monitor progress against these. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. About: In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical For Covid-19 Test Results or Patient Portal registration please call the number below. Staff assessed and monitored patients regularly to see if they were in pain. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Russells Hall Hospital Accident and emergency the service is performing badly and we've taken enforcement action against the provider of the service. Patient Experience Team. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. We spoke with 44 people who were using the service or their relatives. I'm feeling more optimistic about my treatment. We provide healthcare in hospital and the community. Read about our approach to external linking. Medical secretaries: Bev/Ruth (ext. Also thank you to the lovely staff of russells hall A&E. Most staff were complimentary and shared examples of how they were supported by their managers and teams. (Purple), High Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Follow BBC West Midlands on Facebook, Twitter and Instagram. People told us that they were given choices about meals and drinks so that they received things they liked. You may be admitted to AMU if your expected length of stay is 48-72 hours. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. 15 March 2011, In The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Video messages to our community from our Physicians and our Staff. One person we spoke with said, 'I have no complaints about this hospital. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? It is great to hear that you received excellent care and treatment in the Emergency Department. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - The senior led team will review you on a daily basis, including weekends and bank holidays. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Full blood test, chest X-ray and seen by dr for my results within 3 hours. We have shared your kind comments with the team who will be pleased to learn of them. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Requires improvement I was induced after the consultant identified a large amount of fluid around my baby. We carried out an out of hours, unannounced, focussed inspection. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Your information helps us decide when, where and what to inspect. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Published Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Almost 12% of people coming to A&E received no treatment, just advice. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Care records were still not always written and managed in a way that kept patients safe. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. The firm said it had complied with the order and the safety of staff and patients was its top priority. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. The Russell Legacy Project will be located on the hospital campus in Alexander City. Thank you so much to everyone that day. 28 March 2013. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. They really invested time in me and understanding me. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. we have taken enforcement action. All the best and take care. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. ADVERTISEMENT: Services or products are not endorsed by the Trust. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Suspended ratings are being reviewed by us and will be published soon. Our hospital brings together high-tech state-of-the-art technology for improved I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. They suggested I phoned 111. All the best and take care. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of What's the least amount of exercise we can get away with? Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. The numbers of reporting radiographers available could not meet the reporting demands of the service. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). We found that arrangements were in place to ensure that medicines were managed safely. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. AEC was well run and escalated patients that they couldnt manage. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. or call us on 0845 113 0012, Response from (01384) 456111, Provided and run by: We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. ADVERTISEMENT: Services or products are not endorsed by the Trust. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. there are some services which we cant rate, while some might be under appeal from the provider. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. There's no need for the service to take further action. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. the service is performing well and meeting our expectations. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Russells Hall Hospital Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Diamond also services this route every 20 minutes. Patient Experience Team. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Rowley Regis, What we found is summarised within the overall summary. So many thanks to All the staff on A2, best wishes take care and stay safe. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We received information from the trust and other bodies monitoring the trust. Patient Experience Team. There were areas of poor practice where the trust needs to make improvements. Inadequate ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. B71 4HJ. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Russells Hall Hospital / Accident and emergency Outpatient services are also provided at the Corbett and Guest hospitals. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. People could not always access services when they needed. All the best with your pregnancy and take care. Bus operators. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Cant fault the staff and the service. The hospital states this is the largest donation in Russell Medicals history. Who has Care Opinion told about this story? Learn more. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. One person said, "I have had good treatment, I couldn't ask for better. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. the service is performing exceptionally well. DY1 2HQ, Posted via However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Good These send information about how our site is used to a service called Google Analytics. [Very happy with 'Treatment'] 18 April 2018. Tell us what was good and what could be improved, say thanks or call for change This review has been completed in response to the trust confirming that they were now compliant with this standard. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. AEC/RAB (ext. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. During 19/20 there were three CQUINs for SDEC. the service is performing badly and we've taken enforcement action against the provider of the service. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. We are proud to be the healthcare partner you trust to care for those you love. DY1 2HQ, Posted via Published The hospital is south Our rating of effective was good overall. All rights reserved. The services are multidisciplinary and include nursing staff and allied health professionals. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! Published [Very happy with 'Staff skills'] Let us know if this is OK. Well use a cookie to save your choice. WebWe offer a 24 hour stroke service at Russells Hall Hospital. West Bromwich, Staff were unable to describe what fit to sit meant or any criteria for this assessment. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. B65 8DA, In We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. After being discharged yesterday I had spent a month in your care I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Keep 999 and A&E free for serious and life-threatening conditions. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. I was then asked to sit in an isolated area, which was not a problem. The ED sees approximately 97,000 patients per annum. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published I'm so glad we've chosen Russells Hall as our hospital to give birth in. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. The electronic tracking system did not allow for patients to be easily located within the department. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Agency or bank staff predominantly staffed each area we inspected. I was looked after from the time I arrived until the time I left by very compassionate members of the team. The Trust also provides community services for adults (including sexual health) and End of Life Care. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. 4 years ago, I attended this unit after a visit to my gp. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Creating a new NHS England: NHS Digital and NHS England have now merged. 12 July 2019. 30 July 2013, We found that people received care that met their needs. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Staff were not always using clinical judgement alongside NEWS scoring criteria. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. WebFind a Physician or Specialty. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. We will publish a report when our review is complete. They didnt look to see what information had been recorded but asked what my symptoms were. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Between October and December 2010, 507 surveys had been completed. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Patient Experience Team. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Click here for the news and events happening at Russell Medical. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile.